The experience of AI

Sketchnote showing how people interact directly with AI through chat, voice and clickable UI, and how they interact indirectly through AI-drive processes, people supported by AI and personalisation.

AI is not just a technology, it also creates an experience. So for organisations going through an AI transformation, simply adding AI components to your products and services is not enough. You also need to consider the human experience of interacting with AI for your employees, customers and wider stakeholders. Direct interactions As workers and …

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The DiD innovation framework

Sketchnote illustrates the DiD framework phases of Discovery, Ideation and Delivery

DiD is a simple framework for promoting innovation in your organisation. It starts with the definition of an outcome and requires a cross-functional team with the space, resources and autonomy to work towards the outcome, using short, iterative loops. Starting in Discovery, the team builds context and understands the problem to be solved. After building …

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