AI is not just a technology, it also creates an experience. So for organisations going through an AI transformation, simply adding AI components to your products and services is not enough. You also need to consider the human experience of interacting with AI for your employees, customers and wider stakeholders. Direct interactions As workers and …
Problems to Solve is a framework for finding new ways to help your customers reach their goals. As I’ve previously written, the framework promotes a way of thinking that is problems-led and not solutions-led. Too often, teams just jump straight in and start building solutions, without any consideration for whether there is an actual need …
Problems to Solve is a way of finding new opportunities to help people and generate more business. The framework promotes a way of thinking that is problems-led, not solutions-led. Solutions-led thinking is by no means a bad thing. In fact it’s quite natural. Lets face it, we all want to solve problems and make them …
Complex systems exist all around us. They can be big, small, man-made, natural, or a mixture of the lot. Things that are complex are unpredictable and uncontrollable. They don’t operate under a consistent set of rules and it can be hard to get a complete handle on all the components and the way they interact …
User Experience (UX) is a vital consideration for any organisation wishing to remain competitive and relevant. A UX strategy is the way you define and deliver this experience. Without a good strategy in place, UX activities end up being ad-hoc and disjointed. At best this is inefficient. At worst it can cause internal conflict, mixed …