Donal Suter

Mapping complexity

Sketchnote explaining a four step framework for mapping complexity

Complex systems exist all around us. They can be big, small, man-made, natural, or a mixture of the lot. Things that are complex are unpredictable and uncontrollable. They don’t operate under a consistent set of rules and it can be hard to get a complete handle on all the components and the way they interact …

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User experience strategy

UX strategy

User Experience (UX) is a vital consideration for any organisation wishing to remain competitive and relevant. A UX strategy is the way you define and deliver this experience. Without a good strategy in place, UX activities end up being ad-hoc and disjointed. At best this is inefficient. At worst it can cause internal conflict, mixed …

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